The request shall be filled in electronic form. Standard request form can be found on the website of DPD.
Should the contract be not signed by the moment of request completion, the customer shall authorize request form with its original seal. Should the contract be signed, the request form does not need to be sealed.
The completed request should be sent by the customer either to the e-mail (email@example.com) of by fax (+375 (17) 300 57 20 extension number 5713).
When the completed request is sent to the e-mail firstname.lastname@example.org 2 auto replies will be sent to the customer’s e-mail: the first one will confirm that the request has been accepted for processing; and the second one will contain reference number of the order.
- Current requests for delivery with same-day receipt of the parcel from the sender are accepted only before 13.30 in cities where a DPD terminal is placed. The list of terminals of DPD in Belarus: Minsk, Brest, Vitebsk, Gomel, Grodno, Mogilev.
- Requests for sending of the parcel with the same-day receipt from the sender in Terminal are accepted before 17.00.
Requests for DPD Full Truck service are accepted until 15.00 of the day preceding to the day of parcel’s acceptance.
Should any difficulties arise in relation to request completion for the first time, you can contact employees of DPD in Belarus.